Frequent Asked Questions

Answers

1. How are the qualities of your paintings?
   All of our oil paintings are 100% hand painted on canvas, not canvas transfers or prints. Our paintings are meticulously painted by skilled and experienced artists using only top quality oil paints on premium quality canvas. Our goal is to serve our customers with guarantee of being 100% satisfied with purchases or returning for full refunds. If you do not like your ordered artworks, no matter for what reasons, you can always return back to us for refunds.
   
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2. Do you have individual artist's profile?
   Most of our artworks are from unknown artists - we do not have artist's information. Our collections are mainly for decoration purposes - our collecting criteria mainly bases on whether WE think those artworks are good not (in our humble opinion). You can imagine, with so low prices, it is impossible to get well-known artists' artworks, so who painted what is not so big a concern for us. If your main purpose to buy artworks is for price appreciation, you probably should try other places like Sell-Arts Marketplace.

   Most of our artworks are signed by individual artists; some of them do not have signatures. Even for signed artworks, we do not have certificates of authenticity since certificates add too much extra costs.
   
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3. Why can you offer artworks at so low prices?
   There are three main reasons:
   
   • We are an online gallery and do not need to rent expensive physical store, we can pass the saving costs to our customers. A conventional brick gallery carries lots of over charge such as renting, utility etc , they have to pass those charges to customers to cover their costs.
   • We are a big online gallery, usually we can order large number (sometime over hundreds) of artworks from same studios or artists, thus can persuade them to give us competitive prices.
   • We have long term cooperative relationships with some studios or artists; they can give us favorable prices.
   
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4. What are unstretched and stretched paintings?
   See What Are Unstretched and Stretched Canvas Oil Paintings for details.
   
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5. How to stretch by myself?
   See How to Stretch A Canvas Oil Painting for details.
   
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6. Are your paintings stretched? How about the stretching cost?
   Unless specify clearly in each artwork's description, all paintings are unstretched and unframed, and will be shipped in a hard tube. However, we provide "Stretching Option" for oil paintings of the following popular sizes:

   Sizes	Stretching Costs
   12"x16" / 16"x12"	$29
   16"x20" / 20"x16"	$30
   20"x20"	$31
   20"x24" / 24"x20"	$32
   24"x24"	$34
   24"x36" / 36"x24"	$42
   24"x48" / 48"x24"	$50
   30"x30"	$46
   30"x40" / 40"x30"	$57
   32"x32"	$53
   35"x35"	$56
   36"x48" / 48"x36"	$65

   Of course, lots of local art stores (Michael's, Hobby Lobby, etc) also provide stretching services, you can also go to them for help.
   
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7. Where I can find stretched oil painting samples?
   Finished Oil Painting Stretched Samples can be found here >>
   
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8. Where I can find shipping information?
   See Shipping Information for details.
   
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9. What payment types do you accept?
   We Accept Paypal, Credit Cards with Paypal.
   

   Note:

   - All payments should be made in U.S dollars. - Your order will be shipped after we clear your payment.

   
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10. Is it secure to shopping on your site?
    We want our customers to feel safe and secure in doing business with BeyondDream Art. We have implemented a number of measures to ensure that your transactions run smoothly and that your privacy is protected.
    • 256-bit SSL certificate : Our web server is secured with SSL certificate with 256-bit encryption and 2048-bit signature (https, SSL details from Wikipedia ) throughout our whole web site. All your transaction information (including payment and personal information, searching history) will be encrypted when they are transmitted over the internet, to ensure that your privacy information is safe from hackers or other malicious parties.
    • Verified Paypal Merchant: To increase security, we have a Verified Merchant Account through PayPal so that you can feel secure when using their system to make payments to us.
    • We DO NOT store customers' credit card information on our own server.
      
      
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11. What is your order delivery procedure?
    All items will be shipped after we clear your payment. Because most items are unique, we reserve our right to sell them to other customers if we can not receive your payment within 2 weeks after you submit your order.
    
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12. What is your return and refund policy?
    We have 30 days money back guarentee! As long as you return your items within 30 days of the original shipping date, and the returned items are in original shapes - we will refund all amount back to you. Refund will be made by credit card if you paid by credit card, by Paypal if you paid by Paypal, other payments will be made by check, within 2 business days after receiving your returns. Buyers need to pay for the return shipping by themselves unless the returns are due to damages. Please remember to inform us FIRST by sending email to .
    
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13. How can I cancel an order?
    Please send your cancellation requests to . If the item has not been shipped after we receive your payment, we will refund you right away. If the item has already been shipped, We will refund you after the returned item has been received.
    
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14. Do you charge sale taxes?
    We do NOT charge sale taxes. We do not collect sale taxes for non-Texas customers. For Texas customers though we also do NOT collect sale taxes from them but we will pay the 8.25% sale taxes to State of Texas, from our own pocket.
    
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15. Do you have discount for wholesalers?
    Yes, we have big discount for wholesalers and our business partners. Please contact us for details.
    
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