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Frequent Asked Questions

  General
   1.  
Where I can find shipping information?
   2.  What payment types do you accept?
   3.  Is it secure to shopping on your site?
   4.  What is your order delivery procedure?
   5.  What is your return and refund policy?
   6.  How can I cancel an order?
   7.  Do you charge sale taxes?
   8.  Do you have discount for wholesalers?
  Oil Paintings
   9.  How are the qualities of your paintings?
   10.  Do you have individual artist's profile?
   11.  Can I go to see your paintings personally?
   12.  Why can you offer artworks at so low prices?
  Stretching & Framing
   13.  What are unstretched, stretched, and framed?
   14.  How to stretch by myself?
   15.  Are your paintings stretched?
   16.  Where I can find stretched samples?
   17.  How to frame a stretched painting?
   18.  Are your paintings coming with frames?
   19.  What are your frames made of?

Answers

  1. Where I can find shipping information?
    See
    Shipping Information for details.

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  2. What payment types do you accept?
    We Accept Credit Card (Visa/MasterCard/American Express/Discover), Paypal, ACH, Wire Transfer, Money Order, Cashier's Check, or Personal Check
    Note: - All payments should be made in U.S dollars.
    - Money Order, Cashier's Check, or Personal Check should be made payable to YUKOOL LLC, and mailed to:
           
    - Your order will be shipped after we clear your payment.

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  3. Is it secure to shopping on your site?
    We want our customers to feel safe and secure in doing business with BeyondDream Art. We have implemented a number of measures to ensure that your transactions run smoothly and that your privacy is protected.
    • 256-bit SSL certificate : our web server is secured with Godaddy's 256-bit SSL certificate (https, SSL details from Wikipedia ) which encrypts sensitive information during your checkout processes ?all your payment and personal information will be encrypted when they are transmitted over the internet, to ensure that your privacy information is safe from hackers or other malicious parties. Click the seal to view verified details:
         
    • Verified Paypal Merchant: to increase security, we have a Verified Merchant Account through PayPal so that you can feel secure when using their system to make payments to us. Click on the PayPal Verified seal below to view our Verified Account status with PayPal (please note that in order to view this page you will need a paypal account and you will be required to log into that account):
         
    • Go Daddy Domain Origination Certification: Internet scams make it difficult to determine the good guys from the bad guys. Thanks to pharming, phishing, and other scams, Web surfers grow more wary by the day. In order to acquire Certified Domain accreditation, domain originators undergo a credentials check that confirms the contact information provided with their registration. Once the credentials have been authenticated, GoDaddy.com electronically issues a non-transferable Certified Domain seal. View our Certified Domain seal by clicking the icon below:
         
    • Web Entrust Trust Seals : monitored for security issues or unauthorized changes, independent feedback and reviews maintain credibility, easy registration and validation for legitimate sites, validated for adoption of internet best practices:
          Trusted Site Seal
    • We DO NOT save customers' credit card information on our own server. When customers submit their credit card information, data will be directly passed to our payment processor - Chase Paymentech. Even in the unlikely event that our server is compromised by hackers, you do not need to worry about your credit card data loss since we do not have them on our server at all! Not too many big online retailers can have this kind of guarantee: since not saving customers' credit card information limits retailers' flexibility in case of modifying the charge. But we’d rather sacrifice our own flexibilities to ensure our customers' safety.


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  4. What is your order delivery procedure?
    All items will be shipped after we clear your payment. Because most items are unique, we reserve our right to sell them to other customers if we can not receive your payment within 2 weeks after you submit your order.

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  5. What is your return and refund policy?
    We have 30 days money back guarentee! As long as you return your items within 30 days of the original shipping date, and the returned items are in original shapes - we will refund all amount back to you. Refund will be made by credit card if you paid by credit card, by Paypal if you paid by Paypal, other payments will be made by check, within 2 business days after receiving your returns. Buyers need to pay for the return shipping by themselves unless the returns are due to damages. Please remember to inform us FIRST by sending email to .

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  6. How can I cancel an order?
    Please send your cancellation requests to . If the item has not been shipped after we receive your payment, we will refund you right away. If the item has already been shipped, We will refund you after the returned item has been received.

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  7. Do you charge sale taxes?
    There are no sale taxes for customers out of Texas, U.S.A. For Texas residents, the listing prices include 8.25% of sale taxes: for example, if the listing price is $90, the sale price: is 90/1.0825= 83.14, sale taxes is : 83.14*0.0825= $6.86

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  8. Do you have discount for wholesalers?
    Yes, we have big discount for wholesalers and our business partners. Please contact us for details.

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  9. How are the qualities of your paintings?
    All of our oil paintings are 100% hand painted on canvas, not canvas transfers or prints. Our paintings are meticulously painted by skilled and experienced artists using only top quality oil paints on premium quality canvas. Our goal is to serve our customers with guarantee of being 100% satisfied with purchases or returning for full refunds. If you do not like your ordered artworks, no matter for what reasons, you can always return back to us for refunds.

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  10. Do you have individual artist's profile?
    Most of our artworks are from unknown artists - we do not have artist's information. Our collections are mainly for decoration purposes - our collecting criteria mainly bases on whether WE think those artworks are good not (in our humble opinion). You can imagine, with so low prices, it is impossible to get well-known artists' artworks, so who painted what is not so big a concern for us. If your main purpose to buy artworks is for price appreciation, you probably should try other places like
    Sell-Arts Marketplace.

    Most of our artworks are signed by individual artists; some of them do not have signatures. Even for signed artworks, we do not have certificates of authenticity since certificates add too much extra costs.

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  11. I am living in Greater Houston area, can I go to see your paintings personally before I buy them?
    Of course you can. We are home-based business and located in Pearland (Metropolitan Houston), Texas. Greater Houston area customers are welcome to come and see our artworks with appointments, if you want to see them first before you buy them; or if you want to pick up your orders by yourself. Please
    contact us first and schedule a time to come.

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  12. Why can you offer artworks at so low prices?
    There are three main reasons:
    1. We are an online gallery and do not need to rent big physical spaces, we can pass the saving costs to our customers. A conventional brick gallery carries lots of over charge such as renting, utility etc , they have to pass those charges to customers to cover their costs.
    2. We are a big online gallery, usually we can order large number (sometime over hundreds) of artworks from same studios or artists, thus can persuade them to give us competitive prices.
    3. We have long term cooperative relationships with some studios or artists; they can give us favorable prices.

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  13. What are unstretched, stretched, and framed paintings?


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  14. How to stretch by myself?
    See
    How to Stretch A Canvas Oil Painting for details.

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  15. Are your paintings stretched? How about the stretching cost?
    Unless specify clearly in each artwork's description, all paintings are unstretched and unframed, and will be shipped in a hard tube. However, we provide "Stretching Option" for oil paintings of the following popular sizes:
    Sizes
    Stretching Costs
    12"x16" / 16"x12" $29
    16"x20" / 20"x16" $30
    20"x20" $31
    20"x24" / 24"x20" $32
    24"x24" $34
    24"x36" / 36"x24" $42
    24"x48" / 48"x24" $50
    30"x30" $46
    30"x40" / 40"x30" $57
    32"x32" $53
    35"x35" $56
    36"x48" / 48"x36" $62
    40"x40" $62

    Of course, lots of local art stores (Michael's, Hobby Lobby, etc) also provide stretching services, you can also go to them for help.

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  16. Where I can find stretched oil painting samples?
    Finished Oil Painting Stretched Samples can be found here >>

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  17. How to frame a stretched painting?
    How to Frame a Stretched Painting can be found here.

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  18. Are your paintings coming with frames?
    Unless specify clearly in each painting's description, all paintings are selling without frames . However, we have "Frame Option" for four most popular sizes:
    • 24"x36" / 36"x24"
    • 20"x24" / 24"x20"
    Here are all our available ready-made frames.

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  19. What are your frames made of?
    All our frames are made of wood, which are far superior to frames made of metal or poly. Our mouldings all have a wood base with a wide variety of finishes.

    All our frames are factory ready-made and are currently in stock, which means usually we can ship your ordered paintings with frames in 24 hours (business day).

    Here are all our available ready-made frames.

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