Frequent Asked Questions

General

- Payment & Shipping Info
- Secure Web Site
- Order Delivery Procedure
- Return and Refund Policy
- Cancel an Order
- Sale Taxes

Oil Paintings

- Oil Painting Quality
- Artists Information
- Painting Catalog
- Competitive Prices
- Stretching Basics
- Stretching at BeyondDream
- Framing Basics
- Framing at BeyondDream

General Questions

What are your payment and shipping policies?
See Payments & Shippings for details.

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Is it safe to use credit card on the site?
Yes, our web server is secured with modern SSL (https, more about SSL can be found here ) technology during your checkout processes – all your payment and personal information will be encrypted when they are transmitted over the internet, to ensure that your privacy information is safe from hackers or other malicious parties. We do not store your whole credit card numbers on our own web server.

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What is your order delivery procedure?
All items will be shipped after we clear your payment. Because most items (such as paintings) are unique, we reserve our right to sell them to other customers if we can not receive your payment within 2 weeks after you submit your order.

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What is your return and refund policy?
We accept items that are returned within 30 days after the original shipping date, as long as they are in original shape. We will refund all amount (minus Actual shipping and handling cost) for you. Refund will be made by Paypal if you paid by Paypal, by credit card if you paid by credit card, other payments will be made by check, within 7 business days of our receiving your returns. Please remember to inform of us by sending email to first.
Note: In case of refund, we will withhold the Actual shipping and handling cost instead of Shipping and Handling Charge. Because in most cases, our shipping and handling charges are less than the actual shipping and handling cost. The main reasons we charge you less : 1) provide incentives for you; 2)Simplify calculation and checkout process. For example, in free shipping cases, though we do not charge you anything for the shipping and handling, but we still will withhold the actual shipping and handling cost if you ask for refund. Another example is stretched/framed oil painting, if you ship within U.S.A, we only charge you $5.99, and if the actual shipping cost is about $10, then we will withhold the $10 instead of $5.99. Of course, if the actual shipping cost is less than the shipping charge, let's say it only costs $3.99, then we will withhold the $3.99 instead of $5.99.

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How do I cancel an order?
Please send your cancellation requests to . If the item has not been shipped after we receive your payment, we will refund full amount to you. If the item has already been shipped before the order is cancelled, We will process your request and refund the full amount (minus Actual shipping and handling fee) when the returned item has been received.

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Do you charge sale taxes?
There are no sale taxes for customers out of Texas, U.S.A. For Texas residents, the listing prices include 8.25% of sale taxes: for example, if the listing price is $90, the sale price: is 90/1.0825= 83.14, sale taxes is : 83.14*0.0825= $6.86

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Oil Painting Questions

How are the qualities of your paintings?
All of our oil paintings are 100% hand painted on canvas, not canvas transfers or prints. Our paintings are meticulously painted by skilled and experienced artists using only top quality oil paints on premium quality canvas. Our goal is to serve our customers with guarantee of being 100% satisfied with purchases or returning for full refunds. If you do not like your ordered artworks, no matter for what reasons, you can always return back to us for refunds.

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Do you have individual artist's profile?
Most of our artworks are from unknown artists - we do not have artist's information. Our collections are mainly for decoration purposes – our collecting criteria mainly bases on whether WE think those artworks are good not (in our humble opinion). You can imagine, with so low prices, it is impossible to get well-known artists' artworks, so who painted what is not so big a concern for us. If your main purpose to buy artworks is for price appreciation, you probably should try other places like Sell-Arts Marketplace.
Most of our artworks are signed by individual artists; some of them do not have signatures. Even for signed artworks, we do not have certificates of authenticity since certificates add too much extra costs.

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Do you have catalog for all paintings?
You can view or download our catalog for all oil paintings in pdf format here.

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Why can you offer artworks at so low prices?
There are three main reasons:
1. We are an online gallery and do not need to rent big physical spaces, we can pass the saving costs to our customers. A conventional brick gallery carries lots of over charge such as renting, utility etc , they have to pass those charges to customers to cover their costs.
2. We are a big online gallery, usually we can order large number (sometime over hundreds) of artworks from same studios or artists, thus can persuade them to give us competitive prices.
3. We have long term cooperative relationships with some studios or artists; they can give us favorable prices.
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What is painting stretching? Where can I find stretching service? Can I do that by myself?
Canvas paintings can be easily rolled - they cannot be hung on wall until you stretch them:

The process of stretching canvas across the stretcher is called painting stretching. Here is one finished sample:

More oil painting stretched samples can be found here

If you want to learn stretching by yourself, you can find how to stretch a canvas painting here. If stretching by yourself looks intimidating to you, you can always go to your local art store for help; most of them provide stretching service.
At BeyondDream Art, we provide stretching service for most popular painting sizes ( see below ).

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Are your paintings stretched? How about the stretching cost?
Unless specify clearly in each artwork's description, all paintings are unstretched and unframed, and will be shipped in a hard tube. However, we provide "Stretching Option" for oil paintings of the following popular sizes:

Sizes	Stretching Costs
12"x16" / 16"x12"	$29
16"x20" / 20"x16"	$30
20"x20"	$31
20"x24" / 24"x20"	$32
24"x36" / 36"x24"	$42
24"x48" / 48"x24"	$50
30"x30"	$46
30"x40" / 40"x30"	$53
32"x32"	$49
35"x35"	$52
36"x48" / 48"x36"	$59

We do not provide stretching/framing service for customers that are out of 48 USA continental states.

You can find some oil painting stretched samples right here.

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What’s the difference between painting stretching and framing? Do I have to frame my painting?
We mentioned what painting stretching is and showed some stretching samples above. Stretched paintings can be directly hanged on walls. However, after stretching, if finically feasible, you can also custom your stretched canvas with a nice picture frame - this is called framing. Here is one sample:

You can easily find frames for your paintings either online or in your local stores. Customize your paintings with frames that have your favorite colors and styles is a big pleasure and good experience. Some people like to change their painting’s frames after a period of time. At BeyondDream Art, we also provide framing service for some popular painting sizes.
Framing your paintings is not always necessary, especially for modern, contemporary, naive, or folk arts – sometime they are intentionally left frameless. For most traditional paintings, customing them with nice picture frames usually can add more beauties. But even for traditional art, some people still prefer frameless. Here we have some stretched but unframed oil paintings.

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Are your paintings coming with frames?
Unless specify clearly in each painting's description, all paintings are selling without frames . We have "Frame Option" for four most popular sizes:
- 24"x36" / 36"x24"
- 20"x24" / 24"x20"
You can find oil painting framed samples on our Home page.
We do not provide framing service for customers that are out of 48 USA continental states.

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